Terms and Conditions

By scheduling a one-time or recurring service with Cheshire Fresh Clean, you agree to the following terms and conditions:

PLEASE CAN YOU EMAIL sales@cheshirefreshclean.co.uk WITH YOUR CLEANING LIST

Cheshire Fresh Clean Promises to Provide Quality Service by Providing a professional cleaning service that is licensed, bonded and insured.

100% Satisfaction Guarantee – If you are dissatisfied with a portion of your cleaning, let us know within 24 hours and your cleaner will be sent back to your home within 48 business hours from the original cleaning date. We are unable to offer cash refunds or discounts due to poor quality on the original bill.

To Provide You with the Best Possible Service; Please…

• Make sure your home is accessible.
• Provide a unique door code or lockbox code. A fee will be charged if we are unable to access your
  home. (see lockout policy below)
• Have your home ready to be cleaned. Hourly charges may be incurred if cleaning technicians
  require more time if your home is not ready to be cleaned or if a job is underestimated due to the
  condition of the home
• We are not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage. If
  our staff does not feel safe in a home or environment they will leave or we will remove them.

PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning.

Before and after for examples: If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.

Terms & Conditions

Complete customer service evaluations

Customer feedback is crucial in helping us offer the highest quality of service to all of our clients.

Please leave your reviews on Google.com under Cheshire Fresh Clean Ltd.

RESCHEDULING, CANCELLATION AND LOCKOUT POLICY

We require at least 48 hours’ notice for reschedules or cancellations.

If you cancel with less than 48 hours notice, and your cleaning is not rescheduled within a week, you will be charged the full anticipated cost of your scheduled cleaning, without exception. Timely notice enables us to schedule another home in your place and ensure our employee’s full work schedules. Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergencies or illnesses, may still be charged a cancellation fee.

Our cleaning hours are from 8:30 am to 5:30 pm. If, for any circumstance, our staff is SENT AWAY or LOCKED OUT from your home between these hours, there will be a cancellation fee of 100% of your typical cleaning rate. We will try to work within the time frame you requested, but ask not to be sent away during our working hours.

For all company-initiated schedule changes due to holiday or extreme weather conditions, we will make every attempt to reschedule as close to your regularly scheduled cleaning date as possible.

BREAKAGE AND DAMAGE POLICY

If asked to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability Cheshire Fresh Clean, Inc. and/or any of its employees responsible for any damage or breakage to any article or component. We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for a replacement or repair. Identical replacements will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.

Damage must be reported to our office staff by phone or email within 2 business days of service or Clean and Simple Cleaning may not be held liable Cheshire Fresh Clean Ltd cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

Other Information from Cheshire Fresh Clean Ltd

To meet your needs and to ensure your satisfaction, we, reserves the option to reevaluate rates at any time. If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required. Due to exposed liability, we cannot care for pets, plants, or children.

Payment Options and Policies

BANK TRANSFERS are only acceptable forms of payment No Cash will be Taken.A £3 per day service charge will be added to all late invoice payment dates shown on invoice.

PICTURES BEFORE AND AFTER WORK

We take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. See our website before and after for examples. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.

NON-SOLICITATION OF CLEAN AND SIMPLE EMPLOYEES

When entering into an agreement for services with Cheshire Fresh Clean Ltd you agree not to solicit for hire any staff member introduced to you by Cheshire Fresh Clean Ltd for any home‐ related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, each cleaning technician signs an agreement barring them from performing any home‐related service for any of our past or present customers.

However, if you do wish to employ a staff member directly please discuss this matter with the owner. If you are found to have solicited one of our staff please be advised that our referral/ training fee is £3,500 per hired employee. We consider our employees our most valuable asset and charge accordingly.